Privacy Policy | Yellowbat Casino

Information we may collect

The information handled by an online casino can depend on how you use the website, the services available to you and the requirements that apply to gambling businesses. We do not seek to collect more information than is reasonably needed for the relevant purpose. Information may be collected directly from you, generated when you use the website or received from service providers involved in operating the platform.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and information about your eligibility to use the services. We may also record communications you send to us, including questions, complaints, requests and information provided during customer support interactions.

Verification information

To verify identity, age, location or account information, we may request documents or other evidence. This may include identity documents, proof of address, information about the source or ownership of funds, and other information needed for verification or account security. Verification information is handled for legitimate operational, safety and compliance purposes.

Payment and transaction information

We may record deposits, withdrawals, wagers, winnings, account balances, payment method details and transaction history. Payment providers may process payment information under their own privacy policies. We may receive information needed to confirm, manage or reconcile a transaction without necessarily receiving all details held by the payment provider.

Device, usage and cookie information

When you access the website, we may collect technical information such as your IP address, device type, operating system, browser type, language settings, approximate location, pages visited, access times and referring website. We may also use cookies and similar technologies to remember settings, support essential functions, understand website use and help protect accounts.

How we use information

Personal information may be used for the purposes connected with providing and managing casino services. These purposes can include setting up and administering your account, processing transactions, providing customer support and communicating with you about service-related matters.

Running, maintaining and improving the website and account functions.
Checking identity, age, eligibility and account information.
Processing deposits, withdrawals and other account transactions.
Carrying out security, anti-fraud, anti-money laundering and other risk checks.
Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
Responding to questions, complaints, privacy requests and support enquiries.
Sending service messages, including account, security and operational notices.
Understanding website performance, user experience and technical problems.
Meeting legal, regulatory, tax, accounting and record-keeping obligations.
Managing responsible gambling processes and protecting the integrity of the services.

Where permitted, we may also use information to send marketing communications about services, features or offers that may be relevant to you. Marketing communications will be subject to applicable requirements. You can withdraw consent to marketing at any time by using an available unsubscribe option or by contacting us using the details in the data rights section below. Withdrawing marketing consent does not affect service messages that are necessary for your account or transactions.

Cookies

Cookies are small files or similar technologies stored on your device. Some are necessary for the website to operate, keep sessions secure or remember choices. Others may help us understand how the website is used and improve performance or communications. You can manage, restrict or delete cookies through your browser settings. Disabling some cookies may affect website functions or prevent parts of the service from working as intended.

Sharing, security and retention

We may share relevant information with trusted providers that help operate the website and deliver services. These providers may include payment processors, identity and verification services, technology and hosting providers, customer support tools, security services, analytics providers and professional advisers. They are expected to handle information only for appropriate purposes and to apply suitable safeguards.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected fraud or misuse; enforce applicable terms; respond to a valid legal request; or meet legal, regulatory, tax, accounting or law-enforcement requirements. If business operations change, information may be transferred as part of a permitted business or service transition, subject to applicable privacy requirements.

Personal information may be processed or stored using service providers located in Australia or other countries. Where information is handled across borders, reasonable steps are taken to support appropriate security and privacy protections, taking into account the nature of the information and the service involved.

We use reasonable administrative, technical and organisational measures to protect information from unauthorised access, loss, misuse, alteration or disclosure. No website, electronic transmission or storage system can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and contact support promptly if you believe your account has been accessed without permission.

We keep personal information only for as long as it is reasonably required for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy rights and contacting us

Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent where processing is based on consent.

To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@yellowbatcasino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves sensitive information or account security.

A request to delete information or withdraw consent may not remove records that we are required to keep, or information needed to complete a transaction, prevent fraud, resolve a dispute, maintain security or meet legal obligations. In those circumstances, we will explain any relevant limitation where appropriate. You may also be able to manage marketing preferences through the unsubscribe instructions in a marketing message.

We aim to respond to privacy requests within a reasonable timeframe. If more information is needed, or a request is complex, we may ask for clarification or explain why additional time is required. If you believe your privacy concern has not been resolved, you may seek independent privacy advice or contact the relevant privacy authority in Australia.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on this page. We encourage you to review it periodically. If a change is significant, we may provide an additional notice through an appropriate service channel where practical.